Full Incident Response
Hyground engineers and the autonomous platform handle incident response end-to-end. From alert triage to root cause to remediation, all work happens inside your infrastructure boundary.
IT Ops as a Service
Your Virtual SRE Function, Operating Inside Your Boundary
Hyground's engineering team plus the autonomous operations platform, working as your dedicated SRE function. Incident response, on-call coverage, and operational reporting, all executed inside your infrastructure with full knowledge transfer.
What's Included
24/7 On-Call Coverage
Round-the-clock on-call coverage so your engineers are never paged at 3am. Hyground's team and the platform are on duty, operating with your tooling and your data.
Monthly Ops Reports
Structured monthly reporting covering incident trends, MTTR, capacity signals, and prioritised recommendations. Delivered to engineering and executive leadership.
Knowledge Transfer
Everything the team and the platform learn about your systems is captured in your knowledgebase, inside your boundary. Your team can take over at any point, fully informed and fully autonomous.
Team Enablement
Hands-on co-working sessions and guided training so your engineers build operational competence alongside Hyground's team. The goal is self-sufficiency, not dependency.
SRE Function as a Service
For teams without a dedicated SRE function, Hyground operates as your virtual SRE team, owning operational standards, incident processes, reliability metrics, and governed automation.
Operational Transparency
You delegate operational execution, but you never lose visibility. Monthly reports give you a clear picture of system health, incident trends, and where attention is needed. Reports are structured for both engineering leadership and executive audiences. Every action is auditable. Decisions are yours, we provide the data, the analysis, and the recommendations.
What the monthly report covers
Incident count and MTTR
How many incidents, how fast they were resolved, and trend over time.
Capacity signals
Services approaching limits, storage growth, and scaling recommendations.
Reliability metrics
Uptime, error rates, and SLO attainment by service.
Recommendations
Prioritised list of reliability improvements for the next quarter.
Who it's for
Startups Without Dedicated SRE
You have engineers who care about reliability, but no dedicated SRE team. Hyground provides a complete virtual SRE function from day one, inside your infrastructure.
Scale-ups Between Hires
Hiring SRE talent takes time. Ops as a Service bridges the gap with full operational capability and knowledge transfer while you build the team.
Teams Entering Regulated Markets
New compliance requirements demand operational maturity and data sovereignty you don't have yet. We stand it up fast, inside your boundary.
Organisations Post-Acquisition
Newly acquired entities that need operational standards brought up to group level, quickly, with full auditability, and without disruption.
Operational Excellence, From Day One
Tell us about your team, infrastructure, and operational goals. We'll scope a guided pilot and show you what a virtual SRE function looks like inside your boundary.
See Hyground in action
Check out our sandbox or schedule a demo with our team and experience sovereign AI for DevOps firsthand.