Hyground

Customer Stories

Deployed in European Enterprise Production

From critical national rail infrastructure to industrial manufacturing, how regulated European enterprises deploy Hyground inside their own environments to accelerate diagnosis, scale operations, and maintain strict data-handling boundaries.

How customers run Hyground in production

Regulated Infrastructure · Transport & Infrastructure · Germany

Deutsche Bahn: Reisendeninformation

The Challenge DB RIS operates critical passenger information systems across Germany's rail network. With hundreds of microservices, strict uptime SLAs, and regulatory requirements from a federally-owned infrastructure operator, the platform team faced growing incident complexity. Only a handful of senior engineers had the cross-system knowledge to diagnose multi-service failures effectively. What Changed After a structured proof of concept, DB RIS deployed Hyground on-premises inside their own infrastructure, zero data egress, fully compliant with internal security requirements. Hyground gave the broader on-call team access to cross-stack investigation capabilities previously limited to the most senior engineers, reducing diagnosis time and enabling faster, more independent incident resolution.

  • < 40 min: MTTR on complex multi-service incidents
  • 70%: Incidents resolved without senior SRE escalation
  • Zero egress: all data stays within DB infrastructure

Industrial Operations · Industrial Automation · Germany

ifm electronic

The Challenge ifm operates a growing fleet of Kubernetes clusters supporting manufacturing and industrial IoT operations across multiple sites. The infrastructure team needed to double operational coverage without proportionally scaling headcount, a common constraint in industrial enterprises where engineering talent is scarce. What Changed Hyground was deployed to execute the repeatable operational work that consumed the most engineer hours, incident investigation, daily cluster health checks, pre-release validation, and capacity monitoring. The team now operates at significantly higher throughput with the same headcount.

  • 2x: Infrastructure coverage with same team size
  • Daily: automated health checks and capacity monitoring
  • Continuous: all clusters monitored around the clock

IT Consulting & Managed Services · IT Consulting · Germany

MaibornWolff

The Challenge As an IT consultancy managing infrastructure for multiple enterprise clients, MaibornWolff needed an operations platform that could be deployed independently per client environment, with complete data isolation between engagements and strict data-handling boundaries preventing cross-contamination of operational data. What Changed Hyground's per-cluster deployment model enabled isolated installations inside each client environment while maintaining a consistent investigation and operations methodology. Engineers gained a standardised operational workflow they could apply across all engagements, reducing onboarding time for new projects.

  • Per-client: complete data isolation per engagement
  • Standardised: consistent operational workflow across all clients
  • Reclaimed: senior engineer hours freed from routine diagnostics

What customers say

After a successful proof of concept, Deutsche Bahn's 'Reisendeninformation' division now uses Hyground regularly, increasing the efficiency and stability of its IT systems
Deutsche Bahn

Deutsche Bahn

Site Reliability Engineer

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