Building your own DIY agent for incident resolution?

Building your own DIY agent for incident resolution?

Building your own DIY agent for incident resolution?

SKILLS

Codify Institutional Knowledge. Execute It Deterministically.

Skills are reusable operational workflows that encode your organisation's expertise into executable units. Novel problems use reasoning. Solved problems become deterministic skills, executed consistently, at any time, without escalation.

SKILLS

Codify Institutional Knowledge. Execute It Deterministically.

Skills are reusable operational workflows that encode your organisation's expertise into executable units. Novel problems use reasoning. Solved problems become deterministic skills, executed consistently, at any time, without escalation.

SKILLS

Codify Institutional Knowledge. Execute It Deterministically.

Skills are reusable operational workflows that encode your organisation's expertise into executable units. Novel problems use reasoning. Solved problems become deterministic skills, executed consistently, at any time, without escalation.

how it works

What is a Skill?

A skill is a defined operational workflow that Hyground executes on your behalf. It knows which data sources to query, what evidence to collect, what actions to take, and how to present findings.

Every team member executes the same workflow with the same rigour, whether it is 3pm or 3am.

You create skills yourself: describe one in a chat, start from a blueprint, or write it in the editor. See how our team turned a regression test into a skill.

Agents autonomously load skills on demand

Every skill's description sits in the agent's system prompt, but the full body is fetched only when the agent decides to use it. The agent calls `skill(name, reason)`. The description tells it what the skill does and when it applies. The actual procedure is pulled in just-in-time. Context stays lean even as the skill library grows into the hundreds, and each load is recorded with the agent's stated reason.

Skill blueprints

Start from a ready-made use case instead of a blank page. Pick a blueprint and click Create in Hyground. The agent explores your environment, checks the blueprint’s assumptions against what it finds and asks a few questions about your setup, then writes the skill with you and offers a test run.

The Skill blueprints page in Hyground: a search box, tag filters and blueprint cards, each with a Create in Hyground button.

01

Trace a crash or exception to the code

Trace a crash or exception to the code

Takes a crash, stack trace or exception from logs and locates the responsible code in the repository, including the recent changes that touched it.

02

Propose a fix as a pull request

Propose a fix as a pull request

Turns a diagnosed problem or a routine ticket into a proposed code or configuration change, opened as a pull or merge request for review.

03

First-level triage for support tickets

First-level triage for support tickets

Performs a first analysis of new support tickets so first-level support can resolve or redirect known cases before they reach developers.

04

Sanity-check a deployment change before rollout

Sanity-check a deployment change before rollout

Validates a pending GitOps or manifest change before it rolls out: image tags exist, routes and hosts resolve, and references are consistent.

05

Audit repositories against internal rules

Audit repositories against internal rules

Checks each application’s repositories against your internal engineering and security rules and rates every rule with a clear to-do list.

06

Draft a post-incident report

Draft a post-incident report

Assembles the timeline, impact, root cause and follow-up actions of an incident into a structured report ready for review.

Custom skills with your operational specifics

Built-in skills cover the common cases. Custom skills encode your organisation’s specifics, your architecture, your runbooks, your definitions of healthy, your remediation steps.

Custom skills can be as simple as a plain text checklist or as detailed as a multi-step investigation procedure. If your senior engineer has a mental checklist they run during incidents, that becomes a deterministic, repeatable skill.

Custom skills can be as simple as a plain text checklist or as detailed as a multi-step investigation procedure. If your senior engineer has a mental checklist they run during incidents, that becomes a deterministic, repeatable skill.

Custom skills can be as simple as a plain text checklist or as detailed as a multi-step investigation procedure. If your senior engineer has a mental checklist they run during incidents, that becomes a deterministic, repeatable skill.

01

Plain text or structured format, whichever works for your team

02

Automatically shared across your team when saved

03

Bundle a Python or Bash script alongside skill.md; the agent runs it in a sandboxed workspace with a 30-second timeout

04

Skills can reference any API or MCP server you have configured

Example

Pre-deploy payment service checklist

Pre-deploy payment service checklist

Check payment-service pod health in prod

Verify Stripe webhook endpoint is reachable

Confirm database connection pool utilisation < 70%

Check for any open P1 incidents on dependent services

Confirm last deployment succeeded without rollback

Operational Knowledge That Survives Attrition

Every new skill added to Hyground can be shared and is executable by every person on your team. Over time, the platform accumulates the operational expertise of your entire organisation, independent of individual people.

When a senior engineer leaves

Their operational workflows stay.

Their operational workflows stay.

When a new engineer joins

They can execute at the same level from day one.

They can execute at the same level from day one.

HR may not be able to retain every high performer - but with Skills you retain their institutional execution capability.

HR may not be able to retain every high performer - but with Skills you retain their institutional execution capability.

HR may not be able to retain every high performer - but with Skills you retain their institutional execution capability.

See Hyground in action