Hyground vs
PagerDuty SRE Agent
Hyground vs PagerDuty SRE Agent: an agent that reads the cluster, not just the incident
PagerDuty SRE Agent works inside the incident record, where it reads your runbooks and pulls logs from the eighteen tools it connects to, all from PagerDuty's cloud. Hyground installs into your cluster and queries the cluster API, Prometheus and Loki from inside it, so your credentials stay where they already are.
A fair starting point
PagerDuty SRE Agent sits where the incident already lives, and that is a real advantage. It joins from the Operations Console, the incident page, Slack or Teams, and you can put it on an escalation policy, so it starts triaging before a human arrives. It ingests your runbooks, remembers past incidents, and now connects to eighteen tools including Datadog, Splunk, Dynatrace, New Relic, Elasticsearch and Grafana, reaching all of them from PagerDuty's cloud. Paging and the incident lifecycle are its home turf, and Hyground does not compete for them. It runs inside Kubernetes, reads the live state there, and hands its findings back to whatever pages you.
Side by side
Hyground vs
PagerDuty SRE Agent
at a glance
What matters
Hyground
PagerDuty SRE Agent
Where it runs
Entirely in your own Kubernetes cluster, on-premises and air-gapped included.
In PagerDuty's cloud, as an add-on to the PagerDuty platform.
Where your credentials live
Inside your cluster, behind one gateway, managed at platform level rather than per laptop.
Held in your PagerDuty account, one connector at a time, so the agent can query each tool.
LLM choice
Any provider through LiteLLM: a cloud model in your own tenant, a self-hosted model, or any OpenAI-compatible API.
PagerDuty runs the models. Their documentation describes no way to choose or self-host one.
Where the query runs
Inside the cluster. Hyground queries the cluster API, Prometheus, Loki, Elasticsearch, OpenSearch, Jaeger and InfluxDB in place.
From PagerDuty's cloud, through the connectors you configure in your PagerDuty account.
Commercial observability connectors
None first-party. Commercial tools connect through custom MCP servers, which our engineers build with you during onboarding.
Eighteen connectors including Datadog, Splunk, Dynatrace, New Relic, Honeycomb, Sumo Logic, Coralogix and Sentry.
On-call and the incident lifecycle
Not offered by design. Hyground takes the alert and hands the findings back.
The platform of record: schedules, escalation policies, paging and the lifecycle around them.
What happens to the fix
Hyground diagnoses and recommends. A person makes the change.
Recommends diagnostic and remediation steps and saves playbooks for recurring issues. A person makes the change.
Pricing model
Priced on infrastructure size, not seats. Quote on request.
Usage-based AI Actions plus a PagerDuty plan.
Why teams choose Hyground
Where Hyground differs
Decision
When each platform fits
These are not the same kind of product. One is an AI add-on inside the on-call platform of record; the other is an investigation agent that lives in your cluster. They run side by side.
Choose
PagerDuty SRE Agent
when
You want the agent where the incident already lives, on an escalation policy and in the incident record, your observability tools are the commercial ones it already connects to, and you would rather add AI to the platform your on-call process is already built on.
FAQ
Hyground vs
PagerDuty SRE Agent
:
common
questions
Is Hyground an alternative to PagerDuty SRE Agent?
For the investigation, yes. Hyground investigates inside your cluster, against the cluster API and your open-source observability stack, and hands the findings back to whatever runs the incident. PagerDuty SRE Agent reaches your tools from PagerDuty's cloud.
Do we have to replace PagerDuty?
No. Hyground adds investigation to the on-call platform that you already run. PagerDuty keeps paging, schedules and the incident lifecycle, the alert goes to Hyground, and the investigation is posted back into the incident.
Where do our credentials stay?
With Hyground they stay in your cluster, behind a single gateway, with a full audit trail. With PagerDuty SRE Agent you configure each connector in your PagerDuty account, so the credentials that let the agent read your tools are held there.
Can we choose the model, or host it ourselves?
Yes. Hyground connects to any LLM provider through LiteLLM, including a cloud model in your own tenant or a model that you host yourself. PagerDuty runs its own models and documents no way to choose or host one.
How do we get Hyground running, and what does it cost?
A forward deployed engineer works with your team from install to daily use. The engineer connects your stack, builds any connector that you are missing, and runs the training and workshops. Hyground is priced on the size of the infrastructure that it covers, not per seat, and you get a quote on request.